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Call Center Setup

Published by Pineapple Academy

This training content focuses on call center operations, patient service, and foodservice management in a healthcare setting. However, the key topics are universally applicable to various industries that require customer-facing services.

Objectives

Understand the importance of patient service and foodservice management in a healthcare setting; Learn how to provide excellent customer service as a call center representative

Roles

Patient Service Representative; Sales Associate; Receptionist; Customer Service Representative; Food Server; Dietary Aide

Departments

Front Desk; Foodservice; Call Center; Customer Service

Industries

Retail; Hospitality; Customer Service; Healthcare

Tags

hospitality-settings; retail-environments; foodservice-management; customer-facing-services; patient-service-representative; call-center-training

Topics

Foodservice Management; Call Center Operations; Patient Service

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

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How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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