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How to Handle a Call from a Patient

Published by Pineapple Academy

This video is focused on proper phone etiquette and order taking procedures in a healthcare setting, but has applications in other industries such as food service, retail, and hotel and hospitality.

Objectives

Properly answer phone calls; Take orders accurately

Roles

Prep Cooks; Front Desk Agent; Sales Associate; Kitchen Staff; Customer Service Representative; Cooks

Departments

Front Desk; Foodservice; Customer Service; Call Center; Kitchen Staffing

Industries

Food Service; Retail; Hotel and Hospitality; Primary healthcare industry

Tags

customer-service; phone-answering; kitchen-staffing; order-taking; foodservice

Topics

Food Service; Customer Service; Order Taking

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Director of Dining & Event Services

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