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Published by Powered by Aspire

This content teaches employees how to provide exceptional customer experiences, which is essential for building customer loyalty and driving business success.

Objectives

Provide exceptional customer experiences; Build customer loyalty; Drive business success

Roles

student services staff; customer service representatives; servers; faculty members; front desk staff; housekeepers; staff members; tourist information staff; activity staff; housekeeping staff; sales associates; hosts/hostesses; attraction staff

Departments

Front Desk; Foodservice; Sales; Student Services; Customer Service; Faculty and Staff; Housekeeping; Attractions and Activities; Tourist Information; Environmental Services

Industries

Education; Hospitality; Retail; Healthcare; Tourism

Tags

hospitality; employee-engagement; customer-experience

Topics

employee-engagement; heroic-hospitality; customer-experience

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

"It was almost like a lightbulb went off when I was introduced to Pineapple Academy. I was like 'Oh my goodness, this has what's been missing in the industry.

How do we support the frontline better? There's actually a solution - it's here and it's called Pineapple!'"

Josh Miller
Principal Consultant and Content Creator

"Pineapple really connects well with this younger generation - it's live action, and they can do it at their own pace.

I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

Trusted by these teams.