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Preparing for Dinner, Part 2

Published by Lakeside Manufacturing Foodservice

Another meal, different options. Find out how you can change things up at dinner for your guests with the SuzyQ Cart. This is part 2 of 2.

Objectives

Develop effective communication skills with guests; Manage dining room operations efficiently; Provide exceptional customer service

Roles

Dining Room Staff; Server; Maitre d’; Host/Hostess

Departments

Foodservice; Food and Beverage Service; Dining Room Service; Environmental Services

Industries

Cruise Lines; Senior Living; Hospitality; Resorts and Hotels

Tags

dining-room-operations; customer-service; guest-interactions

Topics

Customer Service Skills; Dining Room Operations; Guest Interactions

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“In 2022, our turnover was 112%... investing in people became an even bigger priority. That’s when we first started working with Pineapple Academy... our turnover is now 63%.

Our Partners watch trainings during daily standups, participate in a mentorship program, and our frontline people feel responsible for new hire growth.”

Brigitte Burke
AVP, Food and Nutrition Services

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Josh Miller
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I think that's key with the associates we're seeing that are coming in - a little bit younger and a little less experience - giving them the trust that it's okay to make a mistake and build that learning, teaching culture."

Todd Hollander
Director of Dining & Event Services

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