Training Content
Cleaning and Maintaining Trash Cans
This video provides guidelines on proper trash can maintenance, including how to fill and empty trash cans, and the importance of using clear trash bags for security purposes. Objectives Understand the importance of proper trash can maintenance; Learn how to properly fill and empty trash cans Roles Administrative Assistants; Maintenance Staff; Housekeeping Staff Departments Foodservice;…
Read MoreTeam Member Responsibility
This video covers essential topics in food service, including food safety, sanitation, and nutrition labeling. It is primarily applicable to healthcare industries but can be adapted for other industries with moderate modifications. Objectives Understand the importance of food safety and sanitation; Learn how to implement effective food safety protocols Roles Food Handler; Chef; Janitor; Housekeeper;…
Read MoreFood and Nutrition Services Regulations
This video discusses the importance of quality standards, regulatory compliance, and patient outcomes in healthcare settings. The concepts can be applied to various industries such as manufacturing, education, and food service. Objectives Understand the importance of quality standards in healthcare; Apply regulatory compliance principles to ensure patient safety Roles Accreditation; Auditing; Dieticians; Quality Assurance; Regulatory…
Read MoreRegulatory Self Auditing
The video discusses the importance of self-managing regulatory requirements in food service and environmental services departments, particularly in healthcare settings. It highlights the use of electronic documentation to streamline inspections and audits. Objectives Understand the importance of self-management of quality standards in food service and environmental services departments; Learn how to implement electronic documentation for…
Read MoreOrder Taking, Checkbacks, and Ending the Meal
This video is focused on customer service, food handling, and hospitality skills in a senior living, skilled nursing, or hospital setting. The content can be adapted for use in retail, hospitality, cruise lines, or resort industries. Objectives Understand the importance of customer service; Learn proper food handling techniques; Develop hospitality skills Roles Busser; Server Departments…
Read MoreBussing Station Setup
This video provides a demonstration of proper bussing and dishwashing procedures in a foodservice setting. Objectives Understand the importance of proper hygiene and sanitation in foodservice; Learn how to properly bus and wash dishes Roles Busser Departments Foodservice; Environmental Services Industries Education; Hospitals; Skilled Nursing; Senior Living; Facilities Maintenance Tags foodservice; dishwashing; bussing Topics Food…
Read MoreIntroduction to Hospital Regulations
This video discusses regulatory compliance and quality standards in healthcare, with potential applications in education, senior living, skilled nursing, and facilities maintenance. Objectives Understand the importance of regulatory compliance in healthcare; Learn about quality standards and regulations in healthcare Roles Regulatory Compliance Specialist Departments Foodservice; Academic Administration; Clinical; Clinical Operations; Operations; Environmental Services Industries Education;…
Read MoreDining Room Pre-Opening Checklist
This video focuses on ensuring a smooth customer experience through attention to detail in food service, facilities maintenance, and overall ambiance. Objectives Ensure quality control measures are in place for food service and facilities maintenance.; Maintain high standards of customer satisfaction through effective communication and problem-solving. Roles Server; Manager; Lead Server Departments Foodservice; Catering; Cafeteria;…
Read MoreYour Greeting Sets the Tone
This content provides valuable insights into how to create a positive first impression for guests and provide excellent customer service, which is essential in any industry. Objectives Understand the importance of active listening in customer service; Learn how to greet guests and create a positive first impression Roles Sales Associate; Host; Server Departments Foodservice; Front…
Read MoreSetting Up For Successful Service
This video discusses the importance of checklists in ensuring that daily operations are properly set up and prepared. The content can be applied to various industries, including food service, retail, manufacturing, and education. Objectives Create effective checklists for daily operations; Implement pre-meal/post-meal procedures; Ensure proper setup and preparation for daily operations Roles Sales Floor; Bussing;…
Read More